What to check, in order
- Close the door until it clicks
Firmly.
- Check for trapped laundry
Especially with a full drum. Open the door, push the laundry back or take a few items out, close it and press Start.
- Restart
Switch the machine off and on, then start the programme again.
When to call an engineer
If it keeps happening, the door lock may be faulty.
Parts people end up buying
Only if the checks above point to a part. Match it to your model number first: it's on a label inside the door, around the door frame or on the back.
- Door lockSearch on Amazon
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Checked against
Last reviewed September 2026. Manufacturers update their pages, and your manual is the final word.