Check these first, whatever the brand
- Switch off and restart
Switch off at the wall for a few minutes and run a new programme. A one-off glitch clears this way.
- Check the socket
Plug the machine straight into a wall socket, not an extension lead, and check the socket works with something else.
- Run a hot programme
Run a 60°C cotton wash with nothing in it. Put your hand on the door glass after 20 minutes: if it's still cold, the water isn't heating.
- If the power trips
If the electrics trip when the machine starts to heat, stop using it. A heating element that trips the power usually has an earth fault.
When it's time for an engineer
If it still doesn't heat, the heating element, its temperature sensor or the wiring needs testing with a meter. That's a job for an engineer, or a confident DIYer.
Parts people end up buying
Only once the checks point to a part. Match it to your model number: it's on a label inside the door, around the door frame or on the back.
- Heating elementSearch on Amazon
- DescalerSearch on Amazon
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Questions people ask
Why is my washing machine not heating up?
Usually because the heating element has failed, often hastened by limescale. A faulty temperature sensor or a loose connection can stop it heating too, and so can a one-off glitch that a restart clears.
How do I know if my washing machine heating element has gone?
The wash stays cold, the programme takes much longer than usual or stops with a heating code, or the power trips when it starts to heat.
Can I still use a washing machine that isn't heating?
If it still finishes its programmes and the power doesn't trip, a cold wash won't harm it, though greasy dirt and stains won't come out as well. If the electrics trip when it starts to heat, stop using it until it's checked.
Is it worth replacing a washing machine heating element?
Usually, yes, on a machine that's otherwise in good shape. On an old machine with other faults, get a quote and compare it with the price of a new one.