What to check, in order
- Note the code
Write down exactly what the display shows.
- Reset the power
Unplug the fridge for 30 seconds. When it's plugged back in, it runs a self-diagnostic check.
- Smart fridge? Run a self check
In the SmartThings app, choose About Devices, then Self Check, then Start Now, and follow what the report recommends.
When to call an engineer
If 33E comes back after the reset. Samsung US says to request service. The heater isn't a home repair.
A repair visit will usually check the ice maker, its water supply and its heater.
Before you book
- Note the model and serial number. They're on a label inside the fridge, usually on a side wall, or on the back.
- Write down the exact code, and what the appliance was doing when it appeared.
- Check whether it's still under warranty. If it is, the repair may cost you nothing.
Checked against
- Samsung US: refrigerator error codes
- Samsung UK: fridge freezer display not working after a power cut
- Samsung India: what the display error codes mean
Last reviewed September 2026. Manufacturers update their pages, and your manual is the final word.