What to check, in order
- Rule out a blockage
Hotpoint gives no self-help steps for F11, but cleaning the pump filter (see F05) costs nothing and is worth trying first.
- Reset
Unplug for 2 minutes and try again.
When to call an engineer
Book an engineer if it keeps happening.
Parts people end up buying
Only if the checks above point to a part. Match it to your model number first: it's on a label inside the door, around the door frame or on the back.
- Drain pumpSearch on Amazon
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Checked against
Last reviewed September 2026. Manufacturers update their pages, and your manual is the final word.