What to check, in order
- Check the drain hose height
The hose mustn't hang lower than the base of the washer, and its end mustn't lie on the floor. Otherwise water siphons out while the machine fills.
- Look for leaks
Check the hoses, the door seal and the floor under the machine.
- Restart
Switch off, wait a minute and run a new cycle.
When to call an engineer
If the hose is right and water is visibly escaping from inside the machine, or the code keeps coming back.
Parts people end up buying
Only if the checks above point to a part. Match it to your model number first: it's on a label inside the door, around the door frame or on the back.
- Drain hoseSearch on Amazon
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Checked against
- Samsung UK: information codes on your washing machine
- Samsung Levant: error codes and their older equivalents
- Samsung US: washer error codes
Last reviewed September 2026. Manufacturers update their pages, and your manual is the final word.