What to do
- Restart it
Switch off and unplug for a minute, then start a new cycle.
When to call an engineer
If it comes back. Board faults are a job for an engineer.
A repair visit will usually check the connectors and wiring first, then the control boards themselves.
- Note the model and serial number. They're on a label inside the door, around the door frame or on the back.
- Write down the exact code, and what the appliance was doing when it appeared.
- Check whether it's still under warranty. If it is, the repair may cost you nothing.
Quick answers
What does the Samsung AE error code mean?
The main control board has lost contact with another board: the display board or, on AC6 and AE6, the motor's inverter board. 13E is the older version of AE.
Can I fix Samsung AE myself?
Engineer only (5 minutes to reset). Start with: restart it. If it comes back. Board faults are a job for an engineer.
Is Samsung AE worth repairing?
Get a quote first. Sometimes it's a loose connector, sometimes a board, which can be expensive on an older machine.
Checked against
- Samsung UK: information codes on your washing machine
- Samsung Levant: error codes and their older equivalents
Last reviewed October 2026. Manufacturers update their pages, and your manual is the final word. Spotted a mistake? Email contact@appliance-error-codes.com.